Customer Service Department

①　Handle and supervise the handling of customer complaints of various product lines within the group to improve customer satisfaction and loyalty;

② 　 Carry out customer satisfaction surveys on the positions of various departments (companies) of the group to improve employee customer service awareness;

③　Coordinate and organize the development of annual customer activity plans to effectively improve ZINDALL’s reputation in the hearts of consumers;

④　Promptly provide press releases to the media contacted by the Group President’s Office after various activities to promote the activities;

⑤　Edit customer complaint case library, touch customer case library, etc. to organize staff learning and publicity;

⑥　Supervise and verify the integrity and authenticity of customer information in the Group’s CRM system, and monitor the politeness, professionalism and professional ethics of the business port calls and customer communication;

⑦　 Supervise and train the standardization of the customer service reception process, dress, and customer reception room environment of each position in the group.