Brand Customer Service Department

1. Responsible for establishing VI and brand image system, customer service operation system in line with corporate values.

2. Responsible for the organization, planning and brand promotion of daily marketing, customer activities, material and copy art design, and customer activities organized by the business department.

3. Coordinate group customer (marketing) activities and brand promotion activities, create a group brand cluster effect, and effectively reduce activity costs.

4. Responsible for formulating and improving group customer service standards, organizing supervision and training, conducting customer satisfaction surveys, handling customer complaints, and improving customer satisfaction and loyalty.

5. Assist the group president’s office to carry out customer (marketing) activities and brand promotion activities to expand the group’s brand influence.

6. Establish a case database of customer complaints, a case database of moving customers, and organize employee learning to improve employee customer service awareness.

7. Responsible for supervising and verifying the integrity and authenticity of customer information in the Group’s CRM system, and supervising the politeness, professionalism and professional ethics of the communication between business personnel and customers.

8. Responsible for organizing third-party companies to conduct customer satisfaction surveys on company customers.